Customer Support
If something went wrong with AIR Checkout, a scan, payment or report, contact us and include enough information for us to locate the issue without sending sensitive credentials.
A$29 Snapshot and A$249 Pro Audit are available as one-off Stripe purchases. If you bought directly through Stripe, AIR collects your business details and, after quality checks, emails the completed PDF from support@amirecommended.com.au to the purchaser email entered at checkout. The Free Scan remains free; new A$29 Snapshot purchases use the emailed-PDF route. Fix My AI Visibility remains an enquiry.
AIR Checkout support
For a checkout issue, include the merchant or business name, the approximate time, the AIR payment ID and the Solana transaction signature if one exists. A screenshot of the AIR status can also help.
Never send us a wallet seed phrase, private key, wallet password or recovery code. AIR does not need them to investigate a payment.
Payment still waiting or under review
AIR verifies the public blockchain independently. If a transaction is still reaching finality, the quote expired, the amount or token does not match exactly, or AIR cannot verify the evidence safely, the payment may remain unconfirmed or require review. Do not ask the customer to send a second payment until the first transaction has been checked.
AIR Checkout refund help
Customer USDC goes directly to the merchant wallet, so AIR cannot reverse it automatically. The merchant must approve any refund from a wallet it controls. See the Refund Policy for the current workflow and support information.
A$29 Snapshot and report support
For the fastest investigation, include the business name used in the scan and a short description of what happened. If you purchased a report, also include the approximate purchase time and the report link or report reference if you still have it.
You should not need to pay a second time because a provider timed out or a report was interrupted. Send us the report link or purchase details and we will check the existing report state first.
Report access
If you previously bought a hosted report through the older Free Scan unlock, keep the private report link; historic access and recovery remain supported. New Snapshot purchases receive the completed PDF by email after quality checks. Contact support if your historic report link fails or the PDF email is missing.
Direct Stripe audit orders and Pro Audit support
You can purchase the Pro AI Visibility Audit or the Snapshot once through Stripe. After evidence checks pass, the finished PDF is emailed from support@amirecommended.com.au to the purchaser email address recorded by Stripe. Reports are not emailed instantly upon payment. If your email is missing, check spam/junk and contact support with your order details; do not send card numbers. For an order update, email the support address with the business name, purchaser email, approximate payment time and audit type; do not email card details. For Fix My AI Visibility, an enquiry does not start implementation or charge you.
Privacy requests
For privacy questions, correction requests or appropriate deletion requests, email the same support address and include “Privacy” in the subject line. See our Privacy Policy for more information.